Privacy Policy, Terms and conditions

1. Introduction Welcome to ABC English Online (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website.

2. Information We Collect We may collect and process the following types of personal information:

• Personal Identifiable Information (PII): Name, email address, phone number, billing information.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring websites.
• Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

3. How We Use Your Information We use your information for the following purposes:

• To provide and improve our services.
• To personalize user experience and deliver targeted content.
• To communicate with you regarding updates, promotions, and customer support.
• To comply with legal obligations and enforce our terms of service.

4. Cookies and Tracking Technologies We use cookies, web beacons, and similar tracking technologies to:

• Remember user preferences and enhance website functionality.
• Analyze visitor behavior and optimize website performance.
• Deliver personalized advertisements (where applicable). Users can manage cookie preferences through their browser settings.

5. Data Sharing and Third-Party Services We do not sell or rent personal data. However, we may share your information with:

• Service Providers: Third-party vendors who assist in website operations (e.g., payment processors, hosting providers, analytics services).
• Legal Authorities: If required by law or to protect our legal rights.

6. Data Security We implement security measures such as encryption, secure servers, and access controls to safeguard your data. However, no online transmission is 100% secure.

7. Your Rights and Choices Depending on your location, you may have the following rights:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict or object to data processing.
• Request data portability.

8. Data Retention We retain personal data as long as necessary for the purposes stated in this policy or as required by law.

9. Third-Party Links Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children’s Privacy Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information For questions or concerns regarding this Privacy Policy, please contact us at: info (at) abcenglishonline.com

By using our website, you consent to this Privacy Policy.

GDPR

13. GDPR Compliance If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Your rights under GDPR include:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Restrict Processing: You can request limited processing of your data.
• Right to Data Portability: You can request that we transfer your data to another service provider.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Lodge a Complaint: If you believe we have not complied with GDPR, you have the right to file a complaint with a data protection authority.

To exercise any of these rights, please contact us at info (at) abcenglishonline.com

Course Policies and Cancellations

• Academic Integrity All students are expected to maintain the highest standards of academic integrity. This includes, but is not limited to, avoiding actions such as cheating, plagiarising, and providing false information. Any student found to be in violation of the academic integrity policy will be held responsible.
  
• Punctuality Students are expected to be on time, class will still start and end at the scheduled times.
  
• Attendance and Participation Regular attendance and active participation in class are crucial for understanding the course material and doing well in the course. If you are unable to attend a class, please email the instructor 2 days in advance. Failing to do so will forfeit your lesson.
  
• Communication All course-related communication will be done through email or the discussion board on the course website. Please check your email and the course website regularly for updates.

Disclaimer

Results in language proficiency exams are contingent upon various factors, including individual effort, dedication, and adherence to study instructions. While this course aims to provide effective preparation for English proficiency exams, it is essential to note that results are not guaranteed.
Achievement of desired scores is dependent on the student’s commitment to completing assigned homework, following study guidelines, and actively participating in all aspects of the course. The instructor cannot guarantee specific outcomes if students do not fulfil their responsibilities, such as completing homework assignments, engaging in practice activities, and seeking clarification on areas of difficulty.
Additionally, performance in language exams may vary based on individual learning styles, prior knowledge, and test-taking strategies. Therefore, students are encouraged to actively participate, seek support when needed, and maintain consistent study habits to maximise their chances of success in the exam.